Legal information · version 1.0

Refund policy

Effective 4 September 2026

Before activation

Contact support promptly if fulfilment has not started. Eligibility depends on the order and payment state.

After activation

Used, installed or activated eSIM services are generally not refundable unless Visa Compass or its provider failed to supply the purchased service.

Device compatibility

Purchases made for locked or incompatible devices are not eligible for a compatibility-based refund after fulfilment.

How to request review

Provide your order number and a clear explanation. Approved refunds return through the applicable payment process and may require provider confirmation.